Join the Team!

COCA-COLA EUROPACIFIC PARTNERS (FIJI) LIMITED, the leading beverage company in Fiji has a vacancy for a Senior Logistics Administrator to be based in its Laucala Beach Estate operations and reporting to the Logistics & Delivery Manager.

Senior Logistics Administrator

Responsibilities & Duties
To be an effective team member and contribute towards the achievement of team objectives:

 - Accurate/Prompt and 100% Fiji/Export/Tonga Settlement.

 - Responsible for all Direct and Pre-Sales Orders (Fiji, Export, Tonga).

 - Contractor Shortages/Overages and Reporting.

 - MSD Order to Cash Super User Support/training to staff.

 - DSD Application, Devices Support and Systems Administration.

 - Oversight of the Branch Logistics activities.

 - Monitor and troubleshoot relevant AX Batch Jobs.

Qualifications & Experience
The person should be able to demonstrate excellent skills in the following areas:

 - A Diploma in Applied Computing or Information Systems.

 - At least 2 years of experience in ERP Systems.

 - Knowledge of Microsoft Office 365 and good Analytical Skills.

 - Ability to work with and report to an executive team and have a high level of written and oral communication skills.

 - Excellent customer service and relationship management skills.

 - Must be a team player who is able to work under minimum supervision.

COCA-COLA EUROPACIFIC PARTNERS (FIJI) LIMITED, the leading beverage company in Fiji has a vacancy for a Team Leader People Services to be based in its Laucala Beach Estate operations and reporting to the Head of People & Culture - Pacific Islands.

As the Team Leader People Services you will be responsible for leading a team of operational People & Culture (P&C) advisors and payroll team who provide our colleagues across Pacific Islands (PI) with a responsive, timely and accurate service via all available channels. The team provide first contact advice, guidance and resolutions to P&C queries from both employees and line manager; including the core people processes, the interpretation of policies and procedures, P&C system access and navigation support, digital tools across the entire employee lifecycle of hire to retire.

You will leverage the knowledge and programmes of both local and global P&C teams, represent PI in global projects where appropriate (with a particular focus on digital projects) and engage the business to promote people services initiatives and embed the principles of self service via Genie through the business.

Underpinning all of this you will be driving a team culture of excellent customer service and strong operational excellence throughout People Services.

Responsibilities & Duties

• - Lead and inspire the People Services team – setting annual objectives, developing and coaching the team in key capabilities, supporting their future career growth and creating an engaging environment to work in.
• - Set the standards and role model customer service excellence for the team, ensuring high quality service and accurate data quality, as well as timely delivery of employee services.
•  - Be the key point of contact for escalations and manage more complex work directly.
• - Collaborate with stakeholders from around the business and build strong networks and relationships to influence in our PS initiatives.
• - Build and maintain strong working relationships with the wider local and global P&C teams, and People Leaders and take an active role in seeking feedback to continuously improve team performance, meet business needs and deliver to KPIs.
• - Build a culture of operational excellence in the team to continuously improve our end-to-end processes across the hire to retire landscape (including with our digital tools).
• - Develop a strong growth mindset culture across the team, and embed strong problem solving skills.
• - Work with the data and analytics team to maintain accurate Master Data across all HR technology platforms.
• - Carry out routine audits to ensure full GDPR (general data protection regulation), SOX and other global and local regulation requirements.
• - Support People Services team involvement in broader P&C projects, both local and global.
• - Roll out our change management plans to both the P&C team and the business to support our P&C agenda, ensuring we are connected, transparent and changes to processes are communicated effectively.
• - Working with the wider P&C team to ensure all information represented in Genie (Including all elements of genie e.g. well-being hub, offboarding hub etc) is easy to understand, accurate and updated in a timely fashion.
• - Work closely with the Payroll Manager to ensure the payroll and people services teams are aligned and continually improving the ways of working between the teams.
• - Work with the wider P&C team and the Health and Safety team, to promote a business led, positive and inclusive wellbeing culture.
• - In partnership with Global P&C and local P&C Business partners, share the PI Wellbeing agenda and processes with employees as well as acting as the primary contact in PI for our wellbeing initiatives.
• - Provide timely and accurate reporting of our key priorities (may include but will vary with priorities, SLAs/KPIs, well-being initiatives)
• - In consultation with the L&D team, ensure workplace wellbeing training is delivered across the business as required.
• - Ensure the health surveillance programme occurs annually and all outcomes and documentation is captured accurately and in a timely manner.
• - EAP and other wellbeing third parties, ensuring they meet contracted obligations.
• - Connect with the global wellbeing community of practice, as required, to ensure PI alignment with global initiatives.

Qualifications & Experience

The person should be able to demonstrate excellent skills in the following areas:

•  - Tertiary Qualification (Bachelor’s degree in Human Resource Management ) or experience equivalent would be an added advantage.
•  - Demonstrated Experience:

* Customer service background

* People management

* Process mapping and performance reporting

* PowerPoint and Excel

* HR systems and processes

Proficiency in the use of Microsoft Office Products (PowerPoint and Excel) and HR systems and processes

COCA-COLA EUROPACIFIC PARTNERS (FIJI) LIMITED, the leading beverage company in Fiji has a vacancy for a Quality Technician to be based in its Laucala Beach Estate operations and reporting to the Technical & Projects Manager.

Responsibilities & Duties

- Carry out Quality checks as per the requirements.

- To assist manufacturing team in trouble shooting, problem solving and elimination of root causes.

- Perform Quality & Food safety verification & validations.

- Carry out Water Quality and Micro-biological analysis.

- Review of Quality & Food Safety SOP(s).

- Provide training and support on Quality and Food Safety testing programs.

- Compliance to ISO Standards, TCCC & MEC requirements.

- Be an effective Team Member-pro-actively participate and contribute to the Team.

- This role requires flexible hours & occasional shift work.

Qualifications & Experience

The person should be able to demonstrate excellent skills in the following areas:

- Tertiary Qualification in Food Science, Chemistry or Microbiology.

- Experience in a Quality Control, Assurance/ Laboratory work.

- Proficiency in the use of Microsoft Office Products.

- Beverage/Food Product manufacturing knowledge would be an added advantage.

- Excellent verbal and written communication skills.

- Be highly organised with good time management techniques.

- Is a Team Player.

JOB PURPOSE

Reports directly to Team Leader - Customer to Cash, the Credit/Administration Officer - Labasa is responsible for supporting the Credit team for Fiji Finance in managing, Delivery Contractor & Sales Representative deposits done with ANZ Bank. Key activities within this role include the administration of all critical cash transactions, performing daily reconciliations between banking and cash general ledgers, maintaining cash related accounts and records, supporting cash management reporting, identifying transactions via Mobile Digital Platforms, and receipting to respective customer account and the tracking and expediting of cash management remediation actions. Responsible for executing the day-to-day collection activities of the team and ensuring the Credit function is adequately supported.

KEY RESPONSIBILITIES 

 - Responsible for handling all bank queries relating to Contractors and Sales Representatives banking. Ensure that all bank queries are resolved in a timely manner.

 - Responsible for administration of Bottle-Buy-Back in support of Mission Pacific & Branch Petty Cash.

 - Responsible for Contractor Account offline settlement. Ensure that all open invoices on the respective contractor account in AR subledger are settled, and any Shortages/Overages are rectified within the same month.

 - Ensure that Bank’s Fast Deposit (FD) bags are sent daily to the bank. Any discrepancies in FD bags to be escalated to the Senior Credit Controller immediately.

 - Responsible for administration of Mobile Cash Payments done via Vodafone’s Mpaisa & Digicel My Cash platforms for Contractor deliveries & Customer payments. Ensure that all monies received are reflected to respective customer account and settled in a timely manner.

 - Provide assistance to Credit Customers in attending Customer calls & queries.

 - Provide support and guidance to Contractor and Sales Representatives with daily banking queries.

 - Ensure implementation of best practices aligned to Cash & Credit Management policies.

 - Ensure effective customer service and develops relationships with internal/external customers and act as a key representative of CCEP Fiji customer goals and vision.

 - Ensure adherence to customer service standards set by the team and act as a key point of contact for any issues regarding banking, usage of Bank’s FD bags & Mobile payment platforms.

 - Ensure to maintain Debtors ageing below 60 days.

 - Approving of all hold orders for the branch level.

 - Ensure all unapplied payments are investigated and actioned within the same month.

 - Conduct collection calls and customer visits within assigned customer portfolios.

 - Periodic review of Credit limits at branch level.

 - Assist the Team Leader – Customer to cash in driving improvements, specifically focusing on faster collections processes through automation and streamlining, eliminating non-value adding activities.

 - Ensure the workplace is safe through undertaking appropriate Health, Safety and Environmental practices & undertake correct reporting and recording of accidents, incidents, and hazards.

 - In still a culture of continuous improvement across processes and take ownership to eliminate any non-value adding activity for CCEP Fiji Finance. Lead and drive process improvement within areas of responsibility.

 - Acquire and maintain the skills and knowledge related to competent job performance and actively participate and contribute to the achievement of team goals and a collaborative, high-performance environment.

 - As requested, undertake projects or activities not specifically outlined above.

EXPERIENCE (ON THE JOB)

 - Working knowledge of credit management, with at least 2 - 3 years of experience in a similar role, preferably in an FMCG organisation.

 - Certificate/Diploma in Finance, Banking, or Accounting.

 - Excellent customer service and relationship management skills.

 - Proficient in MS Excel and MS Word as well as some understanding of Finance ERP Systems.

 - Ability to work with a team and have a written and oral communication skills.

 - Must be a reliable team player who is able to work under minimum supervision